Effective Date: August 20, 2026
Company: Roof Advance (“Roof Advance,” “Company,” “we,” “us,” or “our”)
Address: 3748 Carpenter Rd., Ypsilanti, MI 48197
Phone: (734) 412-8000
Website: roofadvance.com

1. Acceptance of Terms

By accessing or using the Roof Advance website, submitting a contact or quote request form, scheduling an appointment, requesting an inspection or estimate, or communicating with us by phone, email, SMS/MMS, or other electronic means, you agree to these Terms of Service (“Terms”).

If you do not agree with these Terms, please do not use our Website or online services.

These Terms govern your use of our Website and related communications. Roofing projects and other contracted services may also be governed by a separate written estimate, proposal, contract, warranty, financing agreement, or other project-specific document. If there is a conflict between these Terms and a signed project agreement, the applicable project agreement will control with respect to that project.

2. Our Services

Roof Advance provides roofing and related exterior and home improvement services, which may include:

  • Residential roofing
  • Roof inspections
  • Roof repairs
  • Roof replacements
  • Multi-family roofing
  • Storm damage restoration
  • Gutter installation
  • Attic insulation
  • Skylight-related services
  • Other related roofing and exterior services

Services available to you may vary depending on your location, property, project requirements, weather conditions, material availability, and other factors.

Information provided through our Website is for general informational purposes and does not constitute a binding estimate, quote, or agreement.

Any preliminary pricing, estimated project timelines, appointment availability, or other information provided before a formal inspection or written agreement is subject to change.

A project is not considered accepted or scheduled until Roof Advance and the customer have completed any required agreements or other applicable documentation.

3. Estimates and Project Information

Roof Advance may provide free inspections, consultations, or estimates for qualifying projects.

Estimates are based on the information reasonably available to us at the time they are prepared. Conditions that are concealed, inaccessible, or discovered after work begins may affect the scope, price, materials, or timeline of a project.

Any changes to the scope or cost of contracted work will be handled in accordance with the applicable project agreement and applicable law.

Website content, advertisements, promotional materials, or verbal discussions do not modify the terms of a written and signed project agreement unless expressly stated in writing.

4. User Responsibilities

When using our Website or communicating with Roof Advance, you agree to:

  • Provide accurate and current contact information
  • Provide accurate information regarding your property and requested services
  • Use our Website and communication systems only for lawful purposes
  • Avoid interfering with the operation or security of our Website
  • Refrain from attempting to gain unauthorized access to our systems or accounts
  • Refrain from transmitting malicious code, fraudulent information, or harmful content

You are responsible for ensuring that you have the authority to request services, inspections, or estimates for the property associated with your inquiry.

5. Electronic Communications

By contacting Roof Advance electronically or providing your contact information, you agree that we may respond using the contact methods you provide, subject to your communication preferences and applicable law.

These communications may include:

  • Responses to inquiries
  • Quote and estimate information
  • Appointment confirmations
  • Appointment reminders
  • Inspection information
  • Project updates
  • Customer service communications
  • Warranty or service communications
  • Follow-up regarding requested services

Promotional or marketing communications will be sent only as permitted by applicable law and your consent or communication preferences.

6. Telephone Calls and Call Recording

When you provide a telephone number to Roof Advance, we may use that number to respond to your request, provide customer service, discuss an estimate or project, schedule appointments, or otherwise communicate about our services.

Calls with Roof Advance may be monitored or recorded for quality assurance, training, documentation, or customer service purposes where permitted by applicable law.

Mobile Messaging Terms of Service

The following terms apply to Roof Advance’s SMS and MMS text messaging program.

7. Roof Advance Mobile Messaging Program

By affirmatively opting in to receive text messages from Roof Advance, you consent to receive SMS and/or MMS messages at the mobile telephone number you provided.

Depending on how you interact with Roof Advance and the consent you provide, messages may include:

  • Appointment confirmations and reminders
  • Scheduling updates
  • Inspection notifications
  • Estimate and quote communications
  • Project updates
  • Service notifications
  • Customer support
  • Follow-up regarding a service inquiry
  • Promotional or marketing offers when you have separately consented to receive marketing messages

Messages may be sent using automated technology where permitted by law.

Consent to receive marketing text messages is not a condition of purchasing any goods or services from Roof Advance.

8. Message Frequency

Message frequency varies depending on your interaction with Roof Advance.

For example, you may receive messages associated with an appointment, inspection, estimate, or active project.

If you have separately opted in to marketing messages, those messages may be recurring. Message frequency may vary.

9. Message and Data Rates

Message and data rates may apply.

Your mobile carrier’s standard messaging and data charges may apply to messages sent or received in connection with the Roof Advance mobile messaging program.

10. How to Opt Out

Reply STOP to any Roof Advance text message to cancel and stop receiving SMS/MMS messages.

After submitting an opt-out request, you may receive a final confirmation message indicating that you have been unsubscribed.

Your SMS opt-out applies to text messaging and does not necessarily prevent Roof Advance from communicating with you by telephone, email, mail, or other methods when otherwise permitted by law.

11. Help and Customer Support

For assistance with Roof Advance text messages:

Reply HELP for help.

You may also contact Roof Advance at:

Phone: (734) 412-8000
Website: roofadvance.com

12. Wireless Carriers

Wireless carriers are not liable for delayed or undelivered messages.

Message delivery is subject to effective transmission by your wireless carrier and is outside of Roof Advance’s complete control.

13. Mobile Messaging Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to independently consent to Roof Advance’s mobile messaging program.

If you are not of the age of majority, you may participate only with the authorization of a parent or legal guardian where permitted by law.

You must also be the account holder for the mobile telephone number you provide or have authorization from the account holder to enroll that number.

14. Mobile Number Changes

If you discontinue or change the mobile telephone number that you provided to Roof Advance, you should notify us or opt out before discontinuing use of that number.

This helps prevent messages intended for you from being sent to a person who later receives your former telephone number.

15. SMS Privacy

Your participation in Roof Advance’s mobile messaging program is also subject to our Privacy Policy.

Roof Advance does not sell, rent, or share mobile information with third parties or affiliates for their own marketing or promotional purposes.

Information may be shared with service providers or subcontractors that assist Roof Advance in providing text messaging, customer service, scheduling, communications, or other business operations. Those providers may use the information only as necessary to provide services on behalf of Roof Advance or as otherwise permitted by applicable law.

Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.

Please refer to the Roof Advance Privacy Policy available on roofadvance.com for additional information about how we collect, use, and protect personal information.

16. Third-Party Services

The Roof Advance Website may use or link to third-party services, including providers involved with:

  • Financing
  • Appointment scheduling
  • Customer relationship management
  • Maps and directions
  • Analytics
  • Advertising
  • Social media
  • Payment processing
  • Other business services

Your use of third-party websites or services may be governed by separate terms and privacy policies established by those providers.

Roof Advance is not responsible for the content, availability, security, or privacy practices of independently operated third-party websites or services.

17. Website Information

We make reasonable efforts to keep information on roofadvance.com accurate and current. However, we do not guarantee that all Website information will always be complete, accurate, or current.

Services, promotions, warranties, pricing, financing offers, product availability, service areas, and other information may change without notice.

For information specific to your property or project, please contact Roof Advance directly.

18. Intellectual Property

Unless otherwise indicated, the text, graphics, logos, photographs, Website design, and other content appearing on roofadvance.com are owned by or licensed to Roof Advance and are protected by applicable intellectual property laws.

You may access and use the Website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, republish, or commercially exploit Website content without prior written permission from Roof Advance, except as otherwise permitted by law.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Roof Advance will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages resulting from your access to or use of the Website, electronic communications, or third-party services linked from the Website.

Nothing in these Terms is intended to limit rights or remedies that cannot legally be limited under applicable consumer protection or other laws.

Limitations relating to roofing or home improvement work performed by Roof Advance are governed by the applicable project agreement, warranty, and law.

20. No Guarantee of Website Availability

We strive to maintain reliable access to roofadvance.com but cannot guarantee that the Website will always be available, uninterrupted, secure, or error-free.

We may modify, suspend, restrict, or discontinue portions of the Website at any time.

21. Changes to These Terms

Roof Advance may revise these Terms periodically to reflect changes to our Website, services, communications practices, or legal requirements.

When changes are made, we will update the Effective Date shown at the top of this page.

Your continued use of the Website after updated Terms are posted constitutes acceptance of those changes to the extent permitted by applicable law.

22. Governing Law

These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-law principles.

To the extent permitted by law, disputes relating to these Website Terms will be handled in the appropriate courts located in Washtenaw County, Michigan, unless applicable law requires otherwise.

Nothing in these Terms limits any rights a consumer may have under applicable federal, state, or local law.

23. Contact Roof Advance

If you have questions regarding these Terms of Service, please contact:

Roof Advance
3748 Carpenter Rd.
Ypsilanti, MI 48197

Phone: (734) 412-8000
Website: roofadvance.com